Products

A. Please feel free to order safely & securely through our online website or you can contact us to arrange an appointment to come and view our range on the North Shore in Auckland, NZ.
A. We make the majority of our headwear in NZ however we do source other brands; RIPCURL,BUFF and a range of imported styles.
A. Our range is specifically designed for hair loss but can also be worn by anyone with hair. Some of our customers have continued to use our headwear long after their hair has grown back & others have purchased them when they have never suffered from hair loss.
A. Yes we donate $1 from each sale to NZ Cancer Society, Leukaemia and Blood Foundation, Sweet Louise and Starship Foundation.
A. We are happy to try our best to colour match but cannot always guarantee to be able to source the exact colour.
A. Yes we can post a small sample of our fabric to you if required, but only if it is from our own Head High range.

Ordering

A. YES - simply contact us to place your order (let us know which products you wish to order and your contact and delivery details) and deposit the total amount into our account: 12-3059 0625551-00
A. No. Sorry many banks no longer accept cheques, direct credit is our preferred payment method.
A. YES - we can claim on your behalf so please phone or email us so we can send you the MoH claim form to sign and return the original copy to us by post along with your medical certificate. Unfortunately scanned claim forms are not accepted by the MoH therefore originals are required.

Delivery

A. We offer all our customers in NZ standard mail postage (includes parcel tracking) of $5.50 via NZ Post in and around NZ. Special overseas postage rates NZD $15 to anywhere in the world. If you require immediate delivery by courier or fast post, we are more than happy to arrange this for you; however it would be at your expense.
A. Yes – by prior arrangement. Please contact us for more information.
A. All orders will be dispatched either same day or the following day by standard post. Delivery excluded weekends and public holidays. We endeavor to carry advertised stock on hand, however if there are stock shortages we will contact you to advise & discuss if you want us to proceed with your order.

General

A. Yes we are an approved MOH provider of headwear so we can provide you with an invoice for you to forward on to the Ministry of Health for your entitlement, or contact us before your purchase and we can claim on your behalf. Please provide us with your full name and address so we can complete full invoice and send with your headwear at time of dispatch.
A. Sorry but no we don’t.
A. It is not our policy to issue refunds, although customer refunds will be dealt with on a case by case basis. If you would like us to consider a refund, please contact us at info@headhigh.co.nz or phone us on 09 478 4456.
A. If you have concerns regarding our product, please contact us to discuss so we can help you resolve the issue promptly and see our return policy below. You must advise us of your need for a return in writing within 7 days of your order being dispatched. We are happy to exchange products for different sizes so long as you deliver the original product back to us at your expense in new condition within 14 days from original purchase date. The headwear must meet the following criteria: Labels attached to the item. The item must not have been worn or used, soiled, damaged or named. If there is a manufacturing fault with the item, all of your rights under the Consumer Guarantees Act apply.

Returns

Head High must receive notification from you of your intention to return the goods within 7 days of your order being dispatched. Notification must be sent by email to: info@headhigh.co.nz. We will then notify you of the address where to send packaged goods back to. Please ensure you include the purchasers Surname and Order ID # and a note specifying the replacement size or item required. A confirmation email will be sent to you once we receive the returned items. If the product is still in new/saleable condition we will send replacement goods as requested. All replacement items are subject to availability and wherever possible we will try to fulfill customer requests, although we cannot guarantee stock availability. Replacement items will be sent back to the customer via standard post. If subsequent exchanges are required, these will be at the customers cost. If replacement goods are not received within 3 weeks of confirmation email, it is the customer's responsibility to contact and follow up. If you prefer to come direct to us to exchange items, please contact us and we will make arrangements.
A. All prices are in NZ dollars and include GST & standard postage anywhere in NZ.
A. For your security we use secure Paypal.
A. We ensure your privacy and will not disclose your personal details other than for invoicing, or contact by ourselves, or to confirm with the Ministry of Health regarding an allowance request.